A Service Design career offers competitive, liveable wages vis-a-vis similar fields, two independent studies of service designers around the world find. Service design salaries reach $135,000 with an even distribution through most salary jumps. These findings suggest there are opportunities for advancement and pay throughout the service designer’s career. …

Clubhouse, another social media app from the tech minds of Silicon Valley, offers an exclusive audio experience for select invitees. …

I just bought my third vacuum in three years. But this time I bought a well-engineered, pricey model from Germany as opposed to another one of those plastic ones that are found stacked up on department store aisles. The one I bought is about twice the cost of the others…

Welcome to the age of Artificial Intelligence — guaranteed to change your service experiences. At the International Service Design Institute, we are researching and learning how service design will tie in with AI in the future, while observing how the two interconnect seamlessly. — The goal of AI is to learn from patterns and predict outcomes, including user behavior. The goal of a service designer is to create fulfilling service experiences while meeting user needs.

For those who count on satisfaction surveys to measure performance, they are a waste, says renowned business strategist Fred Reichheld. “Glowing customer satisfaction surveys don’t correlate tightly with profits or growth,” he said. “Most senior executives, board members, and investors don’t take them very seriously.” If Reichheld’s name is familiar…

Service designers who responded to an ISDI Service Design 2022 Survey told researchers at the International Service Design Institute (ISDI) that they find their work challenging and exhilarating.

We seem to need a more coherent definition for Service Design. It’s a tall order because there are so many definitions already permeating social media — none of them spot on. They all have inherent flaws in logic and practical application. So here’s mine (from 30 years of designing mostly…

There are different definitions of service design — many are aspirational ideas that originate in academia. As a practicing service designer, from my experience, the definitions that are often repeated are inadequate. Overall, the definitions address how service design ‘operates’ rather than its purpose and benefits, which calls for relooking…

Numeric or quantitative results are opportunities to tell powerful narratives, the foremost expert on visualizing information Edward Tufte, says. Tufte, a statistician, and artist have written, designed, and self-published four books on data visualization including Beautiful Evidence, a well-respected tome on visualizing numerical findings.