A Service Design career offers competitive, liveable wages vis-a-vis similar fields, two independent studies of service designers around the world find. Service design salaries reach $135,000 with an even distribution through most salary jumps. These findings suggest there are opportunities for advancement and pay throughout the service designer’s career. …

Clubhouse, another social media app from the tech minds of Silicon Valley, offers an exclusive audio experience for select invitees. …

I just bought my third vacuum in three years. But this time I bought a well-engineered, pricey model from Germany as opposed to another one of those plastic ones that are found stacked up on department store aisles. The one I bought is about twice the cost of the others…

Welcome to the age of Artificial Intelligence — guaranteed to change your service experiences. At the International Service Design Institute, we are researching and learning how service design will tie in with AI in the future, while observing how the two interconnect seamlessly. — The goal of AI is to learn from patterns and predict outcomes, including user behavior. The goal of a service designer is to create fulfilling service experiences while meeting user needs.

“Design is not just what it looks like and feels like. Design is how it works.” — Steve Jobs, co-founder, Apple Many service designers, who primarily focus on creating worthwhile user experiences, fail to realize the need to satisfy business requirements. An article on the SDN Website. https://shorturl.at/cqwE5. The Evidence…

Hurricane Andrew ripped across southern Florida thirty years ago (1982) in what was then the most destructive hurricane to hit the southernmost part of the United States — a Category 5 with sustained winds of 174 mph — only to be surpassed by Hurricane Irma 25 years later . …

I love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in Europe. Among the features of the new camera is a setting to shoot in Adobe color format. When I tried it and uploaded the photos to my Apple…

I love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in Europe. Among the features of the new camera is a setting to shoot in Adobe color format. When I tried it and uploaded the photos to my Apple…

For those who count on satisfaction surveys to measure performance, they are a waste, says renowned business strategist Fred Reichheld. “Glowing customer satisfaction surveys don’t correlate tightly with profits or growth,” he said. “Most senior executives, board members, and investors don’t take them very seriously.” If Reichheld’s name is familiar…