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Great article! So, John, I come from a background in systems engineering. That perspective is to try and remove complexity and ultimately simplify the process. For this reason and others, I use Agile methods. Thanks for your insights!

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Steven J. Slater
Steven J. Slater

Written by Steven J. Slater

Steven J. Slater, a service designer, is co-founder of International Service Design Institute www.internationalservicedesigninstitute.com

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