PinnedSteven J. SlaterinBootcampCalling on Service Providers: There Must Be An Easier Way To Protect Users — International Service…Someone got into my LinkedIn account twice in the past two months. Even with changing passwords, I was failing to prevent whomever from…4 min read·Jun 8, 2022----
PinnedSteven J. SlaterinService Design InsightWhat Service Designers EarnA Service Design career offers competitive, liveable wages vis-a-vis similar fields, two independent studies of service designers around…2 min read·May 5, 2022----
PinnedSteven J. SlaterinService Design InsightLooking for an Invite to a Clubhouse Service Experience?Clubhouse, another social media app from the tech minds of Silicon Valley, offers an exclusive audio experience for select invitees. Since…4 min read·Mar 10, 2021----
PinnedSteven J. SlaterinBootcampNinety percent of companies have loyalty programs — does yours?I just bought my third vacuum in three years. But this time I bought a well-engineered, pricey model from Germany as opposed to another…9 min read·Mar 1, 2021----
PinnedSteven J. SlaterinUX CollectivePredicting your future with AI and Service DesignWelcome to the age of Artificial Intelligence — guaranteed to change your service experiences. At the International Service Design…5 min read·Nov 23, 2020----
Steven J. SlaterinService Design InsightUsing Service Design To Fix A Young Girl’s CarMy daughter came to a complete stop in heavy traffic recently on a jammed interstate highway when a white van slammed into her 2023 Subaru…3 min read·Jan 25, 2024----
Steven J. SlaterinService Design InsightService Designers: Defining a ServiceI bet most of us are rarely aware when we are using a service. But we use them every day to accomplish significant and insignificant tasks…3 min read·Jan 10, 2024----
Steven J. SlaterThe Goal of Service Designers“Design is not just what it looks like and feels like. Design is how it works.” — Steve Jobs, co-founder, Apple2 min read·Oct 10, 2023----
Steven J. SlaterHow Service Design Helped FEMA Prepare For DisastersHurricane Andrew ripped across southern Florida thirty years ago (1982) in what was then the most destructive hurricane to hit the…4 min read·Oct 28, 2022----
Steven J. SlaterinBootcampThe Need for a Service DesignerI love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in…3 min read·Sep 15, 2022----